Privacy Policy

Quyang Hengcan Garden Sculpture Co., Ltd.

1. Scope of Application

2. Personal Information We Collect

2.1 Information You Voluntarily Provide

• Sculpture consultation & custom service: You may provide your full name, contact number, email address and project requirements to enable our customer team to communicate, provide quotations and design solutions.
• Order submission & service reservation: To customize sculptures or purchase stone sculptures, stainless steel sculptures, cast bronze sculptures and other products, you need to fill in your name, phone number, shipping address and order details for order processing, logistics delivery and after-sales support.
• Member registration: When registering an account, you shall provide a username, password, full name, contact details and email for identity verification, membership management and personalized service updates.
• Feedback & complaints: You may leave your name, contact information and content of feedback or inquiries via our message board or support channel, so that We can respond and resolve issues in a timely manner.

2.2 Automatically Collected Data

• Device information: device model, operating system, browser type, unique device identifier, etc.
• Access records: IP address, access time, visited pages, browsing behavior and stay duration.
• Cookies and related technologies: This website may use Cookies and web beacons to record your browsing preferences and language settings for better user experience. You may disable Cookies in your browser settings; however, certain website functions may not work properly.

3. Purpose of Personal Data Usage

• Provide sculpture-related services: business consultation, product quotations, order processing, delivery, sculpture installation, maintenance and after-sales service.
• Optimize website operation: improve page layout, fix system vulnerabilities, and enhance loading speed and overall user experience.
• Member services: offer exclusive benefits, custom product recommendations, event notifications and personalized content.
• Customer communication: reply to messages, handle complaints, and update order progress and service notifications.
• Compliance & security: abide by local laws and industry regulations, prevent network risks, and prohibit unauthorized access, fraud and other malicious behaviors.

4. Data Storage & Security Protection

4.1 Storage Method & Retention Period

• All personal data is stored on secure domestic servers in compliance with relevant laws and regulations.
• Data is only retained within the shortest period necessary: general visitor data will be kept for 6 months; member and customer order information will be retained for 1 year after account cancellation, order completion and expiration of after-sales service. If local laws require a longer retention period, We will comply with such legal requirements.
• When the retention period expires, We will permanently delete or anonymize your personal information.

4.2 Security Measures

• Technical protection: adopt SSL encryption transmission, firewalls and intrusion detection systems; conduct regular server inspections and vulnerability repairs to defend against cyber attacks.
• Management regulations: establish internal data control rules, restrict employee access rights, provide privacy training, and sign confidentiality agreements to prevent unauthorized information disclosure.
• Emergency response: We have established a data security emergency plan. In the event of information leakage or security incidents, We will take immediate remedial measures and notify users and regulatory authorities in accordance with the law.

5. Sharing & Disclosure of Personal Information

• Legal obligations: Disclosure required by laws, judicial orders or official regulatory instructions.
• Business cooperation: Necessary information sharing with logistics providers and payment institutions to complete delivery, payment and after-sales services. All third-party partners are required to sign confidentiality agreements.
• Anonymized data: Data that has been de-identified and anonymized may be used for industry analysis and website optimization, which will not identify any individual.

6. Your Rights

• Right of access: View your member information, consultation records and order details.
• Right of rectification: Correct incorrect contact information, address or personal data.
• Right of deletion: Request account cancellation, clear message records and delete unnecessary reserved data.
• Right to withdraw consent: You may withdraw your data authorization at any time, without affecting previous lawful data processing.
• Right of complaint: File a complaint regarding our data processing behavior if you believe your privacy rights have been violated.

7. Minors Privacy

8. Privacy Policy Updates

9. Contact Us

• Company Name: Quyang Hengcan Garden Sculpture Co., Ltd.
• WhatsApp: +86 13111652355
• Email: m13111652355@outlook.com
• Address: West of Mayang Village, Luzhuangzi Township, Quyang County, Baoding City, Hebei Province, China
   
  (Inside Modern Sculpture Industrial Park)